New Patients

Complete the enrolment form below and you will be contacted by our team when your enrolment has been considered. We are operating on a one in one out basis

You will also need to complete the Patient Health Questionnaire as part of the enrolment process. Please click the button below to access the form.

Why enrol with us

Enrolment is easy, costs nothing and benefits you, your family and your community.

When you enrol, you pay less for visits to your regular doctor.

In addition to this, your doctor’s practice will help you take part in prevention programmes, such as cervical and breast screening, and it will send you immunisation reminders for your children.

The practice will help you to manage conditions such as diabetes and high blood pressure and to address other health-related issues, such as smoking, to achieve a healthy lifestyle.

Benefits of being enrolled

There are many benefits to enrolling us. These include:

• Children under the age of 14 get free healthcare

• You pay less when you are an enrolled patient

• You get subsidised medicine when it is prescribed for you

• Access to free health programmes such as quit smoking or fitness

• Free medical advice after hours, on weekends and public holidays

• Community services card holders can get reduced fees when visiting a general practice

Eligibility

To be eligible to enrol as a patient, you must be a NZ Citizen or a New Zealand Resident.

If you are a New Zealand citizen (this includes people from the Cook Islands, Niue and Tokelau) or resident, you are eligible for the full range of publicly funded health and disability services.

This is also generally the case if you hold a residence class visa; If you hold a work visa that allows you to stay in New Zealand for at least two consecutive years; or you are an Australian citizen or permanent resident staying in New Zealand for two years or more.

International students (on a student visa) are not eligible to enrol and should make sure they have medical insurance.

How to enrol

When you enrol you will need to provide identification that confirms your identity and residency status.

If you are changing general practices, your medical records will be transferred to us upon completion of enrolment forms.

Please note you can only enrol with one general practice.

What is a PHO?

A Primary Health Organisation (PHO) is a not-for-profit group funded by Health New Zealand | Te Whatu Ora to ensure that people in a specific region have access to essential primary health care services. PHOs work with general practices and other health providers to deliver subsidised care, promote health, and improve access to services—especially for communities with greater health needs.

Most New Zealanders are enrolled with a general practice that is part of a PHO. This enrolment helps reduce the cost of doctor visits and provides access to a wider range of health services.

About Tū Ora Compass Health PHO

Your general practice is affiliated with Tū Ora Compass Health, a PHO that:

• Provides a wide range of services through a network of general practices

• Offers clinical governance, quality assurance, and education support

• Enables access to extended services through its fund-holding role [tuora.org.nz]

Phone: 04 801 7808
Website: www.tuora.org.nz

What is General Practice?

General practice provides comprehensive, community-based, patient-centered healthcare. Services include:

• Diagnosis and management of health conditions

• Ongoing care throughout life

• Health promotion and prevention

• Screening

• Referrals to hospitals and specialists

Enrolling with a General Practice

What happens if I go to another practice?

You can visit or change to another general practice at any time. However, if you are enrolled with a PHO through one practice and visit another as a casual patient, you will likely pay a higher fee for that visit. You can only be enrolled with one general practice at a time.

What happens if the general practice changes to a new PHO?

If your general practice changes its PHO affiliation, they are required to inform you of this change.

What happens if I am enrolled but don’t visit often?

If you haven’t used services from your general practice in three years, they may contact you to confirm whether you wish to remain enrolled. If they can’t reach you or you don’t respond, your name may be removed from the practice and PHO enrolment registers. You can re-enrol at any time with the same or a different general practice.

Benefits of Enrolling

Enrolment is free and voluntary. If you choose not to enrol, you can still access health services, but:

• Your visits may cost more

• You may not have access to services linked to the PHO