Patient information

Parking

We do not have any designated patient parking. There is free 180-minute parking on Rintoul Street and the surrounding streets. In some of the side streets this may be longer. It can be a bit tricky to find a park at times, so please allow at least 15 minutes prior to your appointment for parking.

Cancellations

You will be sent a text reminder the day before your appointment. If you no longer require this appointment, please let us know as soon as possible.

Payment

We expect payment on the day of your consultation. If you are having difficulties paying an account, please speak to one of our reception or administration team or our accounts person. It is possible to pay accounts in small manageable automatic payments, and there may be other ways we can help.

Privacy - HealthOne

Please note that this practice is contributing to and accessing healthcare information from HealthOne. HealthOne is a secure electronic record that allows registered health care professions directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information.

HealthOne adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020. Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested.

Privacy auditing is used to check that only those directly involved in your care are accessing your information.

To find out more about HealthOne please visit https://healthone.org.nz/. Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 87 872 or emailing privacy@healthone.health.nz.

Be on time

If you are running late please ring ahead of your appointment time. If you are more than 7 minutes late you will be asked to rebook your appointment and you will not be seen.

Did not attend

If you do not attend your scheduled appointment, you will be charged a DNA fee.

Consultations

Standard consultations are 15 minutes long. If you think you require more time or have multiple issues to discuss, please ask our team about booking a double appointment.

For certain appointments, such as work medicals or for new patients, you will be required to book a double appointment.

You may also want to book extra time if you have several medical issues to discuss with your GP. Please advise the receptionist of this when you are booking your appointment.

We offer face to face and phone consultations.