Patient Information
Information you may find useful
Parking
We do not have any designated patient parking. There is free 180-minute parking on Rintoul Street and the surrounding streets. In some of the side streets this may be longer. It can be a bit tricky to find a park at times, so please allow at least 15 minutes prior to your appointment for parking.
Cancellations
You will be sent a text reminder the day before your appointment. If you no longer require this appointment, please let us know as soon as possible.
Payment
We expect payment on the day of your consultation. If you are having difficulties paying an account, please speak to one of our reception or administration team or our accounts person. It is possible to pay accounts in small manageable automatic payments, and there may be other ways we can help.
Privacy Statement - HealthOne
To give you safer, coordinated care, we may use HealthOne and Health New Zealand hospital systems to view relevant health information needed for your care and treatment.
Information recorded by your healthcare providers may be shared through HealthOne to support your ongoing care. You can choose how much of your information is shared through HealthOne.
What is HealthOne?
HealthOne is a secure shared electronic health record held by HealthOne LP, a partnership between Health New Zealand and Pegasus Health (Charitable) Limited.
HealthOne brings together key health information recorded by your healthcare providers, including information about your allergies, medicines, and important medical conditions. This information can be viewed by other authorised healthcare providers involved in your care, such as your GP, pharmacist, hospital staff, and after-hours services, helping them understand your health needs and reducing the need for you to repeat your story.
Your choices
You have options about how your information is shared. You can ask us to stop sharing a particular item or everything from our service, or you can opt off HealthOne completely.
To discuss your opt-off options, request a copy of your HealthOne record, or to see who has accessed it, please call 0508 837 872 or email privacy@healthone.health.nz.
Detailed information about HealthOne is available at https://healthone.org.nz/.
HealthOne & Health New Zealand
Health New Zealand holds the records of your hospital and other secondary care, and runs the systems that authorised HealthOne healthcare providers use to view those records and to access HealthOne. Those records remain in Health New Zealand’s own systems and are not held by HealthOne. Health New Zealand shares relevant information with authorised HealthOne healthcare providers so they can see a more complete picture of your health information.
When a Health New Zealand clinician accesses your HealthOne record while providing your care, Health New Zealand is collecting information from HealthOne in the same way as other authorised healthcare providers. Health New Zealand uses this information to provide you with appropriate care and treatment and is authorised to request this information under the Health Act 1956.
You can read Health New Zealand’s privacy statement at https://www.healthnz.govt.nz/privacy/privacy-statement. Information about your rights to access and correct health information held by Health New Zealand is also available there.
Be on time
If you are running late please ring ahead of your appointment time. If you are more than 7 minutes late you will be asked to rebook your appointment and you will not be seen.
Did not attend
If you do not attend your scheduled appointment, you will be charged a DNA fee.
Consultations
Standard consultations are 15 minutes long. If you think you require more time or have multiple issues to discuss, please ask our team about booking a double appointment.
For certain appointments, such as work medicals or for new patients, you will be required to book a double appointment.
You may also want to book extra time if you have several medical issues to discuss with your GP. Please advise the receptionist of this when you are booking your appointment.
We offer face to face and phone consultations.